frequently asked questions
Yes. We have the proper licensing and insurance as required by the Illinois Commerce Commission. 527 East Capital Avenue, Springfield, Il 62701. We are MC #172921.
We accept all major credit cards.
Yes. We will not off-load your goods for this time period.
No. All of our moves are done by the hour plus any packing, crating or 3rd party services you wish to have performed. All of our pricing is inclusive of labor and materials.
No. There is a travel charge of one half hour to and from the job site which is a fixed cost. The billable time for the move does not begin until we arrive at your home and it ends when we are finished and you sign off that the job is complete.
No. We do ask that you give us as much notification as possible, however, so that we may plan appropriately.
No. You will only be charged by the hour to perform this service. There are no additional fees.
No. The movers will never ask for a tip, either.
We do our best to give all of our customers a claim free moving experience, but if a claim needs to be made we have an online version of our claim form to expedite the claims process.